In an age of technology that dazzles with complexity and innovation, the concept of 'boring' artificial intelligence (AI) emerges as a critical factor for enhancing customer service. This article ...

人工智能是客户服务的下一个重大变革。至少，大家都这么说。而且他们说的没错。企业正在摒弃笨重的老式聊天机器人，转而采用更智能的人工智能代理，这些代理承诺能更快响应、降低成本，并提供几乎无缝衔接的客户体验，令人眼前一亮。

Zomato has laid off 600 customer support associates after just one year, following the introduction of AI-driven customer ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

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Many shoppers find AI customer service bots to have limited capabilities, leading to frustration if no alternative communication is available.

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The impacts of AI are already being felt on the Indian job market. Zomato has laid off over 500 customer service executives, ...