A phrase truly brilliant people say to put an angry person in their place is “I’m only willing to talk about this in a calm way.” Anger can be a destructive force. It might lie dormant for ...
It’s a task to calm them down and tell them to take a chill-pill. Sometimes such situations can get tricky and a lot can go wrong in the heat of the moment. Here’s how you can stop your friend ...
Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...
We might feel excited, nervous or even angry about something. When we were in the middle of a powerful emotion, we might feel a bit out of control and realise that it would be helpful to calm down.