OnRes Software, which provides hotel management resources, advises staff to stay calm when dealing with difficult customers. Its guide suggests that employees listen actively, avoid escalating ...

Democratic-led states and civil rights groups filed a slew of lawsuits challenging U.S. President Donald Trump's bid to roll back birthright citizenship on Tuesday in an early bid by his opponents ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

A hangry guest hankering for a late dinner at a luxury hotel whipped up a discussion about the absurd state of the hospitality industry after receiving a “horrific” room service meal delivered ...

The younger Paxton, 30, appears as an angry hotel guest in the new movie, which is a sequel to his father's 1996 blockbuster hit “Twister." “It’s really a cameo, so it’s an Easter egg for ...

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