Send questions to R. Eric Thomas at [email protected] or P.O. Box 22474, Philadelphia, PA 19110. Follow him on Instagram ...

"We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet." The college class you ...

Asking for and receiving reviews should be a standardized process within your ... By following a plan for collecting and using reviews, businesses can harness the full potential of customer reviews, ...

By fully embracing your customer-feedback program, you can achieve transparency into customer attitudes and learn important truths about today's buying behavior and the evolving attitudes that will ...