Patricia Vaz, BT Retail's managing director of customer service, said almost everyone in the call centre operation would be affected by today's plans. She added: "We are totally committed to ...

Pierre Danon, the chief executive of BT Retail, is leaving the company to become chief operating officer of IT services supplier Capgemini. Under Danon, the division of BT responsible for its ...

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In 2022, the telecoms giant said it would make EE its main retail brand with the aqua blue and yellow logo replacing the BT name on bills, phones, TV boxes and wifi home hubs. The overhaul ...

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