Registered call centers in Pakistan have maintained steady growth in export earnings and business expansion, generating over ...

The trend marks a shift from the Philippines’ association with call centres, which began in the 1990s when US companies ...

Those companies wondering about how expensive a call center outsource would be for the business can also look at another study that revealed that generating customer loyalty is not expensive and ...

Advanced Call Center Technologies (ACT), a leading employee-owned provider of business outsourcing and customer care solutions, has been ...

As Bloomberg reports, the Paris-based outsourcing company Teleperformance ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy ...