Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

If you manage a call center, customer service, or sales business in 2025, it’s likely a standard VoIP phone system will fall short of meeting your needs. Dedicated call center software offers ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

To determine the best call center software, we tested and compared 20 of today’s most popular systems. Our research ranked LiveAgent as the top choice due to its strong chat support and customer ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are now starting to benefit from it as well. AI-driven answering machine ...