Academic research, however, indicates that channel conflict will remain. The reason is based on an idea I first wrote about in an article on Customer Relationship Management (CRM), but is applicable ...

Competing for sales with retail partners was a threat and deemed “channel conflict.” Additionally, selling online was a complicated endeavor, so manufacturers were happy to leave it alone. Today, ...

Students of conflict management and resolution learn the theories and practices that go into leading groups of people through disputes and negotiating solutions. Master’s programs in conflict ...