Make it the old-fashioned kind ... Have a contest to see who can deliver the best experience to an external or internal customer. It’s nice to recognize the best, but the prize should ...

Shep Hyken is a customer ... the best information and data, allowing customers, agents and CX leaders to access the right information quickly and create a better and more efficient experience ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Chief Executive of, Kwamina Asomaning has highlighted the primacy of excellence in customer experience as a true measure of ...

MarketingProfs can show you how to provide a positive customer experience with our complete library of free CX resources. Discover what you need to know about social listening, lead nurturing, ...

What’s going on in the world of customer experience? No better way to answer that question than by getting on the ground and attending some CX industry tradeshows. There are plenty of customer ...

In this modern era, everything can be streamlined without taking stress out of work. A modern solution is the need of the hour in any sector, especially business, where the need to implement unique ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...