This session takes the fundamentals of customer experiences and frames them in a strategic business context. Knowing your company, your customer and your competition is vital to experience-based ...

CX experts guide you through every step of your journey. Build your toolset and develop your unique, personalized Customer Experience Portfolio. Gain direct access to the world-renowned ...

According to Sanjay Khosla, Senior Fellow and Adjunct Professor of Marketing and co-Academic Director of Kellogg Executive Education’s Delivering Business Growth program ... Their initial challenge ...