Discover essential steps to become a successful Customer Experience Planner, including skill development, gaining experience, ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

I am a Customer Experience Futurist, Author and Keynote Speaker. Instead of waiting for customers to come to them, leading companies actively seek out customer feedback and use it to improve their ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

At our internal retrospective meetings each week, we will evaluate the feedback and ask ourselves “what could we modify to improve the customer experience?” Most important in all of this ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

While surveys have formed the backbone of CX efforts for decades, they only account for a small percentage of all customer feedback data available to businesses today. In the age of the omnichannel ...

improving customer interactions and satisfaction. Organizations prioritizing a positive employee experience see improvements in customer satisfaction, innovation and profitability. Overall ...

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

AI-driven customer experience strategies are helping automotive brands deliver more connected, seamless, and personalised ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...