Following successful trials, Marks & Spencer is expanding the functionality of a feedback system aimed at improving customer service. The system allows clients and staff to submit feedback on any ...

Taking charge in January, Chandra is driving a tech-enabled customer feedback system, ensuring that all front-facing employees collect at least 50 reviews via QR codes. “Customer service is one area ...

In an era where businesses are flooded with tools but struggle to generate results, one company is quietly building a new ...

In recent times, leveraging customer feedback has come to be known for understanding, acting on insights, and fostering rapid engagement.