Last month, Southwest Airlines sparked outrage among its customers when the airline announced that it was ending its ...

Last week, Southwest Airlines announced that it would be ending this policy. Effective May 28, travel credits will expire 12 months from the date of original ticket purchase for most tickets. However, ...

The business said that “customer-friendly sports results” had cost it nearly £40 million in December. Flutter’s revenue grew by 27% to £7.7 billion last year, with pre-tax loss hitting £ ...

Congress MP Karti Chidambaram on Thursday demanded the government rationalise charges levied by banks against basic services they offer and make them customer-friendly. Raising the issue during the ...

The moves by Frontier (ULCC) are part of a strategy to position itself as a customer-centric alternative, inviting travelers to "divorce" their old airlines and experience a fresh start with more ...