Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Survey response rates are dropping because ... Reichheld also agreed that many customer service managers find contact center agents gaming the system; with their pay tied to NPS, it’s not ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy again, the specific parts of the "customer journey" that were most pleasant. "People don't choose based on ...

Aberdeen City Council's Housing service are continually looking for ways to improve the service we provide to our customers. One way we achieve this is by collating your views through our online ...

The survey also found that the banking industry ... difficulties with transactions, unresponsive customer service, and challenges in replacing lost or stolen cards. Customers often expressed ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

A survey by Perceptyx found that 53% of public-facing workers have recently encountered customers who were verbally abusive, ...

What cannot be measured cannot excel. We must be aware that the customer service bar has risen exponentially, and traditional surveys will not make the cut. Leveraging the right Gen AI-driven ...

While the sector prides itself upon being a service vertical, the lack of efforts in effectively addressing customer grievances appears to be counterintuitive to its very essence, stated a survey ...