Gen Zers don't like to talk on the phone ... a $10 "agent assistance fee" when you pay your bill by calling its customer-service line. AT&T and T-Mobile charge to pay via human, too.

Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. It doesn’t restrict people to long-term contracts, and it offers nationwide coverage ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.