Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

To prevent users from adding a burden onto its customer service workers, HP is reportedly enforcing a 15-minute minimum wait time for consumer PC and home printer customers. The Register says the ...

Ever feel like tech support systems are designed to frustrate you, perhaps in the hope that you’ll just give up and stop trying? For HP, that was literally the case. It’s been confirmed that ...

The next available representative will be with you in about 15 minutes. "To quickly resolve your issue, please visit our website support.hp.com to check out other support options or find helpful ...

Even HP's customer service staff criticized the bafflingly dumb move. The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum ...