You don’t need fancy IVR software to have good menus There is really amazing IVR software out there, but nearly all of the benefits I’ve outlined and design tactics I’ve advocated for in ...

You can create an effective, multi-level IVR menu by: Following the best practices Always keeping the customer in mind Maintaining brand consistency Testing regularly This allows you ...

From advanced analytics to IVR, the software makes light work out of managing calls, leaving agents with more time to tend to customer queries. However, it can be hard for businesses to pin down a ...