Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in ...

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off 259 ...

The residential inbound sales call center is at a Charter office at 530 S. Main St., Suite 1751 in Akron. The company does not recognize “bumping rights” that would allow any employee to displace ...