To cite just one example, an article in the Financial Times declares “it is obvious that there has been a massive failure of risk management across most of Wall Street.” I have written an ...

"Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change." California Management Review 45, no. 2 (Winter 2003). (Winner of Accenture Award For ...

If further due diligence is recommended, change management or DevOps teams can ... and apply better actions that reduce change failures. GenAI and agentic AI: The future of ServiceOps Generative ...