The value of a company or product over an extended period of time. Businesses often classify their customer base in terms of the customers’ predicted long-term value (LTV). LTV may influence marketing ...
Most senior marketers say their firm does not measure customer lifetime value (LTV) well, according to recent research from the CMO Council and Deloitte. The report was based on data from a survey of ...
The central thesis of Return on Customer by Don Peppers and Martha Rogers is that companies must optimize the mix between current-period cash flows and long-term customer equity, which is a function ...