Be genuinely committed to providing more customer service excellence than anyone else in your industry. This commitment must be so powerful that every one of your customers can sense it.

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most of these brand names shouldn’t surprise you. There will be ...

Albyn Group has promoted Jim Banks to head of group customer services, a newly created role that will drive forward the ...