running commercial sales for 19 years before taking over the customer success group. Millham reports to Taylor in the new organizational structure. Stewart Butterfield, president and CEO ...

Without the right marketing organizational strategy, nobody wins. The consequences include employee burnout, firings, churned ...

Also effective today, Lenovo has split its sales organization structure into two groups: China GEO and an International Sales Organization. Biondi talks to CRN about Lenovo’s new services group ...

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle. We all know from our experience as ...