The resignation announcement sparked a discussion about the challenges of working in customer support. The author, which is ...

Verizon Fios has consistently been at the top of customer service metrics for most of the last decade. Looking at the latest American Customer Satisfaction Index numbers for ISPs, Fios was near ...

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

Mobile and home internet customers also get access to premium customer care, which expedites support responses. Verizon ... with mobile service to smartphones and handheld devices.