I'm just irritated that now instead of just being able to submit a form and have a promo correction applied, now I have to ...

The resignation announcement sparked a discussion about the challenges of working in customer support. The author, which is ...

Verizon Fios has consistently been at the top of customer service metrics for most of the last decade. Looking at the latest American Customer Satisfaction Index numbers for ISPs, Fios was near ...

If you're a Verizon customer and you walk into the store to buy a new phone, you'd expect to be able to purchase the device ...

In another update, the customer claimed in the post that after calling Verizon, a customer service representative informed them that the $5 increase was due to the company decreasing its autopay ...

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

Visible Wireless' affordable unlimited plans make it an attractive phone carrier for those who use a lot of monthly data.

Mobile and home internet customers also get access to premium customer care, which expedites support responses. Verizon ... with mobile service to smartphones and handheld devices.