Voice of customer data mining can turn your sales process into something more like matchmaking: you know who you’re speaking to, you know what they need, and you know how to speak about your ...

That said, to be truly effective, B2B personalization and ABM programs need customer feedback—also referred to as voice-of-the-customer data—to create a human-centered customer experience (CX).

At CMSWire, our Voice of the Customer channel is your go-to hub for the latest Voice of the Customer News and insights. With a keen focus on emerging Voice of the Customer trends, we aim to ...

In the quick-paced business world of today, outsmarting the competition means being efficient, dependable, and innovative. The annoyance of dialled calls going unanswered, the robotic voice of AI ...

FT. LAUDERDALE, Fla., April 03, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a recognized leader in customer experience business process outsourcing ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

Zaltman, Gerald, and R. Coulter. "Seeing the Voice of the Customer: Metaphor-based Advertising Research." Journal of Advertising Research 35, no. 4 (July–August 1995): 35–51.

FT. LAUDERDALE, Fla., April 03, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a recognized leader in customer experience business process outsourcing (BPO), today announced an agreement with OpenAI that ...