Utility Week Intelligence’s recent roundtable with our partner EXL explored the impact of AI and data on contact centres and the customer experience. Here’s what we learnt.

According to IBM’s recent study, 74 per cent of energy and utilities companies are already exploring or using AI in their operations. I feel like the rest should quickly catch up, given just how ...

The 2025 Gartner CIO and Technology Executive Survey indicated that 94% of power and utility chief information officers (CIOs) plan to increase their AI investments in 2025, with an average spending ...

The integration of Artificial Intelligence (AI) and Machine Learning (ML) is significantly transforming the management of utilities by providing advanced technology that delivers real-time ...

The 2025 Gartner CIO and technology Executive Survey indicated that 94% of power and utility chief information officers (CIOs) plan to increase their AI investments in 2025, with an average ...

Utility stocks have had a strong year, rising 20% after a difficult 2023. Now the industry is dividing—between names that can profit from the explosive demand from artificial intelligence, and ...