Alford, who is planning to move to New York City later this year, said she would "definitely" consider taking another airline now. Southwest's customer-friendly policies have survived recessions, oil price spikes and even the Covid-19 pandemic,

Southwest Airlines, known for free bags and open seating, is overhauling policies, leaving loyalists questioning if it’s still the airline they loved.

Only Southwest Rapid Rewards A-List Preferred Members and Business Select fare passengers will continue to receive two free checked bags. A-List Members and select customers will receive one free checked bag, while Rapid Rewards Credit Card members will receive a credit for one checked bag.