The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

The approach must allow senior executives to practically use large volumes of data to actively improve the quality of customer interactions. The CX framework needs to include all inputs from all ...

Jessica is now an Assessment Analyst in the Office of Data Analytics (ODA). Prior to joining ODA, she served as the lead associate on the Teaching Quality Framework (TQF) in CU Boulder's Center for ...

data quality, data governance, master data management, data access management, and a data marketplace to meet the full standards and controls of the CDMC framework. “The EDM Council’s Cloud ...