A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

Chief Data Officers are increasing the knowledge of data’s importance to their organisations and shareholders. While still an emerging role, CDOs are on the rise, concentrated in certain regions and ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

Australian businesses are confident about the future – but are they too complacent? Welcome to PwC’s 28th Annual Global CEO Survey – Australian insights, a comprehensive analysis of the views of over ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

The Australian Accounting Standards Board (AASB) met to approve the final Australian Sustainability Reporting Standards (ASRSs) on 20 September 2024. The final version of the ASRSs are broadly aligned ...

Building ethical AI reduces risk and is the right thing to do – but it’s hard. The definition of ethical AI differs depending on who you ask and what initiatives you look at. We identify ten core ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

VR offers an affordable, effective, remote-friendly way to provide employees with not only technical skills, but also ‘soft’ skills such as leadership and resilience. With more than half of companies ...

The COVID-19 pandemic brought forward consumer’s digital consumption habits and dramatically curtailed in-person entertainment. Habits formed in 2020 are continuing to affect the entertainment and ...