A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

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Each term refers to different aspects of hotel operations. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. Here ...

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A hangry guest hankering for a late dinner at a luxury hotel whipped up a discussion about the absurd state of the hospitality industry after receiving a “horrific” room service meal delivered ...

Workers erect a 30-foot-tall deer at “Jingle!,” a winter festival that was under construction at CarShield Field on Friday, ...

But after viewing drone footage, UrgentSeas, a non-profit organization focused on freeing captive sea animals, has called for ...

At the Asakusa View Hotel on October 24, 2004, a gang member shot four yakuza from a rival syndicate — two fatally — after a discussion intensified. At the time of the incident, about members of the ...

Instead of acknowledging the infestation, staff allegedly threw away the insect and tried to convince the guest it was just a harmless, "Box elder bug baby." Despite the hotel's denial ...

With guests recovering from their post-Christmas spending, combined with the unpredictable weather and a general dip in travel activity, hoteliers need to adapt quickly. To maintain momentum, hotels ...