As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Newport Beach Police Chief Dave Miner gave the community an update on the incorporation of modern technology to the ...

In its twelfth edition of The Safe Side, our ongoing series to help you stay safe online, we break down fake IVR call scams ...

The calls occurred on the night of February 6 and the morning of February 7 last year, as the FCC recently revealed. Over a dozen FCC ...

Recording a call on your iPhone is pretty straightforward. Once you're on a call with someone, tap the symbol in the left ...

Wishpond files a patent application for innovative human takeover technology for automated AI call agents, enabling seamless ...

Bengaluru residents are reporting unusual delivery scams involving major e-commerce platforms. Two incidents shared on Reddit have sparked concerns over security breaches and fraudulent activities ...

Sen. Bernie Moreno took office Jan. 3 after defeating former Sen. Sherrod Brown in the November election. Sen. Jon Husted ...

Negative news screening, also known as adverse media screening, is the process of reviewing publicly available information ...

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...

The usage and utilization of VAR continue to polarize people. The refereeing system has been heavily scrutinized recently ...