Summertime Customer Service Assistants (CSAs) assume the responsibilities of staffing the summer area office and serving on the coordinating team for the University Guest Housing and Conference ...

The tools we use to communicate with customers are evolving rapidly. Voice-activated AI assistants, commonly known as voicebots, are at the forefront of this evolution, transforming customer ...

and most importantly greatly improve the overall customer experience." The solution, powered by IBM Watson ® Assistant, seamlessly integrates LivePerson, a conversational cloud platform ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

This automated assistant, available 24/7 on the county’s website, enables residents to get fast answers, submit service ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...