Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service resolution time by 87%, the company said.

One of the simplest ways to connect with a Lufthansa representative is by calling their customer service phone numbers. These lines are available to assist with a range of concerns, including ...

In an example provided by Lyft, a driver asks the chatbot for the requirements for driving for Lyft in their area, to which ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

The sixth ESP proposal supports the utilities’ commitment of investing in and maintaining the electric grid while providing ...

Today Adobe (Nasdaq: ADBE) announced new intelligent contract capabilities in Acrobat AI Assistant to simplify working with contracts. The new generative AI features can help customers grasp complex ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial intelligence assistance become more productive and work faster. The effects ...

Adobe gives Acrobat users new AI tools to help cut through contractual jargon and make summaries more effective.

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