Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

ServiceNow’s planned acquisition of Moveworks will bring an agentic AI frontend and search capability to the ServiceNow Now ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

We develop and apply service design to a broad range of societal and business challenges, working across disciplines, with stakeholders and experts. From October 2024, you can only apply for a maximum ...

Kennedy Jr.’s new guidance on biological differences between men and women, claiming such “new definitions” are more restrictive than those used by “most scientists.” The HHS released ...

Customer service. Definition: The assistance and advice provided by a company to those people who buy or use its products or services. Old fashioned term and, evidently, for some companies ...

The department also launched a website promoting these definitions and created a video defending a ban on transgender women participating in women’s sports. HHS says the action was prompted by ...

New tonight --- More than a dozen United States Postal Service workers braved the cold to demand fair contracts. The rally took place in front of Des Moines' main post office Sunday afternoon.