IVR/Call Center Project Manager for NJ client! Our highly successful client in Morris County, NJ has a high profile Project Manager role available. They are seeking a PM with 7+ years of ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Often, call center agents will be trained to handle both kinds of calls. Inbound calls are processed and sorted—usually using interactive voice response (IVR)—then either handled directly or ...

You can buy standalone IVR systems — but most business phone services and call center software come with a capable IVR built-in. Having a native IVR makes deployment much easier than having to ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

As a world-class public research university, Penn State is dedicated to creating a positive environment for students, faculty ...

A woman from Bengaluru has fallen victim to a novel cybercrime. The 57-year-old lost Rs 2 lakh after receiving a fraudulent interactive voice response (IVR) call purportedly from her bank. By ...