Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Power Platform and Dynamics 365 – integrates with other contact center and customer relationship management software, including Genesys, HCL, Nice and TTEC. Microsoft closed on its $19 billion ...

Users also can employ a chat function to interact with worldwide call centers ... advice and software asset management services. LARs contacted by CRN declined to comment on Microsoft&'s plans ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...