In an increasingly globalised market, the challenge for brands to maintain visibility and adopt consumer recognition ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

Today, analytics has taken the very renaissance of modern booking platforms into service delivery revolution. The ...

This article explores why consumer brands must use CRO strategies for business growth and the limitations they must overcome ...

Key Points to Remember When Starting a Business for the First Time: 1) How to choose the right business idea 2) How to ...

Most people are familiar with loopholes. When your boss, landlord, partner, customer, or government asks you to do something you don't want to do, and ...

Most people are familiar with loopholes. When your boss, landlord, partner, customer, or government asks you to do something ...

Singapore’s flagship carrier is deploying Salesforce’s Agentforce AI agent platform to improve customer interactions and ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

A panel at Compliance Week's Ethics and Compliance Summit will use interactive exercises, real-world case studies, and DOJ ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...