The resignation announcement sparked a discussion about the challenges of working in customer support. The author, which is ...

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

Verizon Fios has consistently been at the top of customer service metrics for most of the last decade. Looking at the latest American Customer Satisfaction Index numbers for ISPs, Fios was near ...

Check out our live blog coverage on the Verizon outage for more up-to-date details on the major cellular network issue. Verizon customers across the country have reported a network outage that has ...