An Arby’s employee shares her side of the story after video shows a man jumping over the counter to confront her about a food ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

Verizon (VZ) , the leading mobile provider in the U.S., recently had its feet held to the fire over a fee it charges its mobile customers; and the controversy just took an unexpected turn.

He was reportedly angry the car needed work and wanted his money back. Aylin Hernandez is grateful she wasn’t at work Monday when a customer drove his car into the Tim Dahle Mazda Southtowne ...

The change, however, failed to draw in new customers. And it upset existing ... struggles - but the final nails in the coffin came from angry vegans who attacked the company when it put meat ...