Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, ...

The world's most prestigious honour for aircraft interior innovation, the Crystal Cabin Award, is set to celebrate ...

The Gogo Galileo solution will enrich Airbus' ACJ Connect Link offering so that operators, passengers, and crew will be able ...

Bombardier faced difficult choices as ballooning costs and delays of developing the narrow-body commercial jet that would become Airbus’ A220 overstretched its financial resources. Between 2018 and ...

Emirates cabin crew members are required to wear foundation, concealer, powder, blush and bronzer. Wearing makeup while on a ...

A woman who looks young by nature gets mistaken for a kid by the cabin crew while on a flight and is amazed that she looks so ...

It has been nearly a week since a commercial jetliner and an Army helicopter collided in midair near Washington’s Ronald ...

While Air NZ passengers on a direct Auckland-to-New York flight get to sit back and enjoy the service and entertainment, ...

The Emirates Airbus A350 has plenty of cool features, from window blinds to classy toilets and even an automatic coffee machine!

"Fume events" occur when fluids such as engine oil or hydraulic fluid contaminate the air inside an airplane cabin via the ...

“Packing as cabin crew is all about balance — layers, versatile pieces, and a few climate-friendly essentials mean you're ...