An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

This latest edition introduces significant updates, including a new sustainability appendix that reflects modern construction practices, revised requirements for post-installed reinforcing bars, and ...

Researchers in Japan found a way to make concrete that effectively emits no carbon dioxide (CO2) during the production process. The team of scientists, primarily from the University of Tokyo and ...

Karen Attiah wrote a short opinion piece about how the nationwide assault on diversity, equity and inclusion led by conservatives ...

Charlie Warzel and Ian Bogost from The Atlantic talked to four experienced federal-government IT professionals who have all ...

Researchers from the University of Tokyo have released a detailed study of the impact of nuclear radiation on concrete. Their study is one of the first to show how long-term exposure to radiation ...