What kind of apologies by chatbots best for gaining customer trust? IIM Lucknow carries out ...
New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...
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Chatbot Apologies: IIM Lucknow Study Reveals Best Practices
An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...
How should chatbots say sorry if your online booking delayed? IIM Lucknow carries out study
As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...