Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Summertime Customer Service Assistants (CSAs) assume the responsibilities of staffing the summer area office and serving on the coordinating team for the University Guest Housing and Conference ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service resolution time by 87%, the company said.

and most importantly greatly improve the overall customer experience." The solution, powered by IBM Watson ® Assistant, seamlessly integrates LivePerson, a conversational cloud platform ...