A recent Prosper Insights & Analytics survey, reveals that consumers increasingly demand human interaction in customer service: 86.4% prefer engaging with a live person for banking, 88.5% for ...

This refers to the strategies and tools used to manage customer interactions, track data, and drive sales. "CRM systems help inform and enhance the CX by providing insights into customer preferences ...

The Philadelphia Eagles took care of business against the Green Bay Packers in their wild card matchup on Sunday, but all anyone wants to talk about afterwards is A.J. Brown’s reading habits.

Behavioral science insights into intrinsic motivation reveal strategies to make New Year’s resolutions not only more achievable but also sustainable. After the release of ChatGPT, consumers quickly ...