Learn how to use 19 distinct sales funnels to guide customers, boost revenue, and achieve your marketing goals. Achieve your ...

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer to focus on enhancing the customer experience.

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

A customer journey is the end-to-end experience a customer has with your brand or business. When you create a successful customer journey, you’re able to reduce costs, increase revenue, and establish ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

When businesses invest in marketing, they expect that investment to pay off in sales growth. This is true whether they are ...

Microsoft Teams is the preferred communications platform for more than one million businesses worldwide, according to ...

Starting a California LLC can feel like a big task, but it’s totally doable if you break it down into steps. From picking the ...

Start by mapping the ideal journey, outlining what the perfect customer experience should look like at each stage, from onboarding to renewal. Then gather direct customer feedback and talk to ...