President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

I probably do not have to tell you how difficult, if not impossible, it is to get in touch with a customer-service representative nowadays. Companies have downsized and phased out call centers in ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

How to Contact Delta Airlines Customer Service? Reaching Delta Airlines customer service is straightforward, with vario ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...