In the fall, Makayla Starks purchased her car from Kunes Buick GMC in Oak Creek, Wisconsin. In January, she went in for her ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer ser ...

In a video, an Outback Steakhouse employee wrote something on a customer's receipt, sparking debate about tipping.

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

The suspect became irate when a staffer pointed out that he was late for his appointment, according to the Sheriff’s Office ...

House Bill 22 prohibits employers from deducting credit card processing fees from the amount of tips paid to service employees. This means that when a customer tips by credit card, the employer must ...

It might feel good in the moment, but here's what actually happens to the human being you're getting in trouble.

Cybercrime is increasingly one of the most significant threats to Australian businesses, costing millions each year. But it's not just about the financial consequences. A hack could lead to exposed ...

To bridge the gap, organizations should prioritize customer feedback, realign employees with their mission, and explore AI-driven customer service improvements. Studies show that teams actively ...

Imagine receiving an average annual bonus of $456.7 million… one can only dream. But that’s what Elon Musk reportedly rakes ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...