Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

There are four fee types to factor in: per-desk charges, service charges, outbound calling fees and inbound calling fees. Depending on the agreement you strike up with an on-premises PBX supplier, you ...

Unfortunately, two of those ingredients—inbound and outbound marketing—are routinely set up as competitors even though they're actually complementary, like salt and pepper. So, how do they work ...