The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks. Built and extended from Jira, the engine for agile work practices for thousands of customers, Jira Service Management enables organizations to adopt new, modern practices that fit their needs and deliver ...

Give customers and employees an intuitive, self-service portal that provides them with one place to get help fast. Easily spin up service desks that fit unique team needs. Leverage Jira Service Management’s knowledge base to respond to and resolve incoming requests faster.

Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams.

With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an embeddable widget.

2014年9月8日 · JIRA Service Desk provides a few request types that are configured for basic IT help desk scenarios. Here's a high-level look at how you might set up a new request type for customers to request access to your wi-fi network.

2022年1月5日 · A service desk or help desk is a virtual space where your customers can go to get support. This is typically done by setting up a simple and specific portal for the end-users, i.e., customers, to access without getting lost or confused.

2023年6月2日 · Learn about Jira Service Management's different user types and roles, get a brief introduction to how your customers raise requests, and learn what those requests look like for agents. When you're ready, pick a tutorial and learn how to make your service desk work better for your team and your customers.

2024年10月1日 · Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform was reintroduced on March 30, 2023, with …

With JIRA Service Desk, you can set up advanced SLA metrics, report on performance in real-time and drive your team forward with highly visible SLA targets. Powered by JIRA: Millions of developers around the world count on the power and extensibility of …

2023年3月30日 · This Jira Service Management guide explains what a good service desk, used in the right way, actually involves. And how your Jira Service Management system can turn your support team into customer service pros.